Frequently Asked Questions

PLACING AN ORDER
PRODUCT INFO
RETURNS & REFUNDS
GENERAL
PLACING AN ORDER
Can I make changes to or cancel an item from my order if it has not been dispatched?
Absolutely! We strive to process orders quickly, but if you need to make any changes or cancel your order, simply reach out to us at hello@ellingtonpens.com with your order number. Our team will be happy to assist you.
Can I add an item to my order after it’s been placed?
Absolutely! As long as your order hasn’t been processed yet, we’re happy to help you add any additional items you’d like. Just let us know at hello@ellingtonpens.com, and we’ll take care of the rest!
Why was my order cancelled?
Orders may be cancelled for various reasons, such as an incorrect or incomplete shipping address or if the item is temporarily out of stock. If you have any concerns, feel free to reach out to us at hello@ellingtonpens.com
How can I apply a discount code during checkout
To use a discount code, go to the checkout page and enter the code in the specified field (on mobile scroll all the way down to the checkout page and enter the code in the filed provided there). Be sure to avoid extra spaces before or after the promotion code, which sometimes happens if you copy and paste it from an email or other electronic communication. If you face any difficulties, please verify that the code is valid and not being used simultaneously with other promotions or bundles. Keep in mind that certain discount codes may not be applicable in conjunction with other ongoing offers or bundle deals. 
Can I make changes to or cancel an item from my order if it has not been dispatched?
Absolutely! We strive to process orders quickly, but if you need to make any changes or cancel your order, simply reach out to us at hello@ellingtonpens.com with your order number. Our team will be happy to assist you.
Can I add an item to my order after it’s been placed?
Absolutely! As long as your order hasn’t been processed yet, we’re happy to help you add any additional items you’d like. Just let us know at hello@ellingtonpens.com, and we’ll take care of the rest!
Why was my order cancelled?
Orders may be cancelled for various reasons, such as an incorrect or incomplete shipping address or if the item is temporarily out of stock. If you have any concerns, feel free to reach out to us at hello@ellingtonpens.com
How can I apply a discount code during checkout
To use a discount code, go to the checkout page and enter the code in the specified field (on mobile scroll all the way down to the checkout page and enter the code in the filed provided there). Be sure to avoid extra spaces before or after the promotion code, which sometimes happens if you copy and paste it from an email or other electronic communication. If you face any difficulties, please verify that the code is valid and not being used simultaneously with other promotions or bundles. Keep in mind that certain discount codes may not be applicable in conjunction with other ongoing offers or bundle deals. 
What comes in a box with a fountain pen?
Our luxurious box comes with a fountain pen of your choice, 2 ink carridges (2x black, 1x blue) and also comes with an ink converter.
Do Ellington Fountain Pens come with ink cartridges or converters?
Ellington Pens comes with both ink cartridges and converters, providing options for different ink filling methods. You can use both bottled ink and ink cartridges for our pens.
Can left-handed individuals use Ellington Pens?
Yes, Ellington Pens can be used by left-handed individuals. Our fountain pens are designed to be comfortable and functional for writers of all preferences and hand orientations. Left-handed writers may need to adjust their hand position slightly to accommodate the angle of the nib, but once accustomed, they can enjoy a smooth and comfortable writing experience with our pens.
Are refills and replacement nibs available for Ellington Pens?
Yes, we offer refills and replacement nibs for our pens. They can be purchased separately on our website and currently available in the US only.
Do Ellington Pens come with a warranty?
Yes, Ellington Pens are covered by a warranty against defects in materials and workmanship. Our products are backed by a 1 Year International Warranty. 
What is Ellington Pens Returns Policy?
Ellington Pens offers a satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days for a refund or exchange. Just drop us an email at hello@ellingtonpens.com, and we’ll guide you through our easy return process. Please refer to our Returns Policy for more details
What should I do if my product is incorrect, damaged, or defective upon arrival?
We take great care to ensure your order arrives in perfect condition, but if there’s any issue, please send a photo of the damage or defect to our customer service team at hello@ellingtonpens.com. We’ll swiftly process a replacement for you.
Can I exchange the item I ordered for something else?
Certainly! Just drop us an email at hello@ellingtonpens.com, and we’ll be happy to assist you with exchanging your item for something that better suits your needs.
How long does it take to receive a refund?
Your satisfaction is our priority, so we process refunds as quickly as possible. Depending on your bank's policy, your refund may take up to 10 business days to show on your account, depending on the method of payment you used.
 
What comes in a box with a fountain pen?
Our luxurious box comes with a fountain pen of your choice, 2 ink carridges (2x black, 1x blue) and also comes with an ink converter.
What is the Returns Policy for Ellington Pens?

Ellington Pens offers a satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days for a refund or exchange. Please refer to our Returns Policy for more details.

How can I contact Ellington Pens customer service?
You can reach out to Customer Service team via this forms or email us at hello@ellingtonpens.com
Where do you ship from?

We have our local warehouses in UK and US from our products are shipped from. If in the event that your country is not included on the list of shipping option, please contact our customer service team to assist you in placing your order. We ship worldwide from these UK or US depots.

How often should I clean my Ellington Fountain Pen?
We recommend cleaning your Ellington Fountain Pen every 1-2 months to maintain optimal performance. Extend the life of your fountain pens with this essential fountain pen cleaner.
Do Ellington Pens come with a warranty?
Yes, Ellington Pens are covered by a warranty against defects in materials and workmanship. Our products are backed by a 1 Year International Warranty. 
Can left-handed individuals use Ellington Fountain Pens?

Yes, Ellington Pens can be used by left-handed individuals. Our fountain pens are designed to be comfortable and functional for writers of all preferences and hand orientations. Left-handed writers may need to adjust their hand position slightly to accommodate the angle of the nib, but once accustomed, they can enjoy a smooth and comfortable writing experience with our pens.

Are refills and replacement nibs available for Ellington Pens?

Yes, we offer refills and replacement nibs for our pens. They can be purchased separately on our website.

Do Ellington Fountain Pens come with ink cartridges or converters?
Ellington Pens comes with both ink cartridges and converters, providing options for different ink filling methods. You can use both bottled ink and ink cartridges for our pens
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